Jolipark Privacy Policy – How We Protect Your Personal Data

This Privacy Policy applies to all personal data collected and processed by Jolipark ("we," "us," "the platform") in connection with your use of jolipark.com and any associated services. Jolipark is an online casino and sports betting platform licensed by PAGCOR (Philippine Amusement and Gaming Corporation) and operates within the Philippines.

Jolipark is committed to protecting the privacy of all Philippine players who use our platform. We handle personal data in accordance with Republic Act 10173, also known as the Data Privacy Act of 2012, along with its Implementing Rules and Regulations (IRR) and any applicable PAGCOR data governance requirements.

By registering a Jolipark account and using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to Jolipark collecting and processing your personal data as described herein. If you do not agree with this policy, you should not register an account or continue using the platform.

Jolipark collects personal data through multiple touchpoints — when you register an account, make a deposit, place a bet, contact support, or simply browse the platform. Here is a detailed breakdown of the categories of information we collect and the context in which they arise:

Jolipark does not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect biometric data other than what is submitted as part of KYC liveness verification where required. We do not collect information about your religious beliefs, political opinions, or health status.

Every piece of personal data Jolipark collects has a specific, documented purpose. We do not use your data for anything outside these stated purposes without your explicit consent. The primary ways Jolipark uses your personal information include:

• Account creation and management — Verifying your identity, setting up your Jolipark account, and maintaining accurate account records throughout the duration of your relationship with the platform.
• Age and identity verification — Confirming that you meet the minimum age requirement of 18 years, and that the account is held by the person who registered it, as required under PAGCOR licensing conditions.
• Processing transactions — Facilitating your GCash, Maya, bank, and card deposits and withdrawals, verifying that payment methods are registered in your name, and maintaining a complete transaction record.
• Fraud prevention and platform security — Monitoring for suspicious account activity, detecting duplicate accounts, identifying potential money laundering patterns, and protecting the integrity of Jolipark's betting markets against manipulation.
• Regulatory compliance — Meeting Jolipark's obligations to PAGCOR, including mandatory player due diligence, suspicious transaction reporting, and retention of gaming activity records as required by Philippine gaming regulations.
• Customer support — Using your contact and account details to respond to your queries, resolve disputes, and provide assistance with deposits, withdrawals, and gaming issues.
• Platform improvement — Analysing aggregated, anonymised usage data to understand how players use Jolipark and to make improvements to the platform's features, performance, and mobile experience.
• Marketing communications — Sending you information about Jolipark promotions, bonuses, and platform updates, where you have provided consent. You may opt out of marketing communications at any time through your account settings or by contacting support.

Under the Data Privacy Act of 2012, Jolipark is required to have a valid legal basis for each category of data processing activity. The legal bases on which Jolipark relies are as follows:

• Fulfilment of a contract — Processing your identity, contact, and financial data is necessary to provide the Jolipark service you have signed up for. Without this data, we cannot maintain your account, process transactions, or deliver the platform features you expect.
• Legal obligation — Processing your identity, verification, and transaction data to comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), and other applicable Philippine statutes is a legal obligation, not a discretionary choice.
• Consent — For marketing communications and certain optional data collection activities, Jolipark relies on your explicit consent. This consent can be withdrawn at any time without affecting the legality of processing carried out before withdrawal.
• Legitimate interests — For fraud detection, security monitoring, and platform integrity activities, Jolipark relies on its legitimate interests as a licensed gaming operator — balanced against your privacy rights — as the lawful basis for processing.

Jolipark does not sell your personal data. We share it only in the following circumstances, and only to the minimum extent necessary:

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card payment processors receive the transaction data needed to complete your deposits and withdrawals. These providers operate under their own privacy policies and Philippine data privacy obligations.
• Identity verification partners — Jolipark uses licensed KYC (Know Your Customer) service providers to assist with identity and age verification. These providers process the verification data you submit — such as ID document images — under strict confidentiality agreements and applicable data protection law.
• PAGCOR and regulatory authorities — Jolipark is required by its PAGCOR license to share certain player data — including gaming activity records and transaction reports — with PAGCOR and, where required, the Anti-Money Laundering Council (AMLC) or other competent Philippine authorities.
• Licensed game technology providers — Game providers who supply Jolipark's casino and sports betting products may receive anonymised or pseudonymised usage data needed to maintain game functionality and platform integration. They do not receive your full identity details unless specifically required for jackpot verification or dispute resolution.
• Professional advisers — Jolipark may share relevant data with legal counsel, auditors, or compliance consultants under strict confidentiality obligations, where necessary to fulfil regulatory or legal requirements.

No personal data is transferred outside the Philippines except where required to process international card payments, in which case transfers are made under appropriate contractual safeguards consistent with RA 10173 requirements.

Jolipark retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods that apply to different categories of data are as follows:

• Active account data — Retained for the duration of your active Jolipark account relationship, plus the statutory retention period required after account closure.
• Transaction and gaming records — Retained for a minimum of five years following the transaction date, as required by PAGCOR and AMLA regulations for Philippine gaming operators.
• Identity verification documents — Retained for the duration of your account and for a minimum of five years following account closure, in accordance with PAGCOR due diligence requirements.
• Support and communications records — Retained for three years from the date of the communication, to support dispute resolution and regulatory audits.
• Marketing data — Retained only while you remain opted in to Jolipark marketing communications. Deleted or anonymised promptly upon opt-out.

When data reaches the end of its retention period, Jolipark securely deletes or anonymises it so that it can no longer be associated with your identity. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

Jolipark takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect against unauthorised access, loss, misuse, alteration, or destruction of player data. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and Jolipark's servers
• Encrypted storage of sensitive personal data fields including identity document references and payment account identifiers
• Role-based access controls ensuring that Jolipark staff can only access player data to the extent required for their specific job function
• Regular security audits and vulnerability assessments of the Jolipark platform and its infrastructure
• Two-factor authentication available for all player accounts as an optional but strongly encouraged security measure
• Automated monitoring for suspicious account access patterns, including unusual login locations, devices, or activity levels

While Jolipark implements industry-standard security measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, Jolipark will notify affected players and the National Privacy Commission (NPC) within the timeframe required by RA 10173 and its IRR.

Jolipark uses cookies and similar tracking technologies to provide platform functionality, remember your session preferences, and analyse how players use the site. Here is what you need to know about how we use these technologies:

• Essential cookies — Required for core platform functions, including keeping you logged in during your session and maintaining your bet slip and account preferences. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — Used to collect aggregated information about how players navigate Jolipark, which pages are visited most frequently, and where technical issues occur. This data is used to improve platform performance and user experience. Analytics data is anonymised.
• Security cookies — Used to detect and prevent fraud, including identifying suspicious login attempts and verifying that interaction with the platform is coming from a real player device rather than an automated script.
• Marketing cookies — Used where you have consented to receive personalised Jolipark promotional content. Marketing cookies help Jolipark understand which promotions are most relevant to your activity on the platform. These can be disabled through your browser settings or by contacting support.

Most mobile browsers and desktop browsers allow you to view, manage, and delete cookies through their settings. Disabling essential cookies will affect your ability to use the Jolipark platform. Disabling analytics or marketing cookies will not affect core functionality.

Under the Philippine Data Privacy Act of 2012, all Jolipark players have specific rights regarding their personal data. Jolipark is committed to honouring these rights promptly and without unnecessary obstacles. Your rights include:

Jolipark is strictly for players aged 18 and above. The platform does not knowingly collect personal data from individuals under 18 years of age. If Jolipark discovers that an account has been registered by a minor, the account will be immediately suspended, the registration data reviewed under applicable PAGCOR guidelines, and the personal data handled in accordance with the Data Privacy Act's provisions for data collected without lawful basis.

If you are a parent or guardian and believe that a minor has registered a Jolipark account using their details or yours, please contact us immediately at support@jolipark.com so that we can take appropriate action promptly.

Jolipark reviews this Privacy Policy periodically and updates it when our data practices change, when Philippine data privacy laws are amended, or when regulatory requirements from PAGCOR or the NPC require updates to how we describe our processing activities.

When material changes are made to this Privacy Policy, Jolipark will notify registered players by email at their registered address and display a prominent notice on the platform for a reasonable period before the updated policy takes effect. Minor clarifications — such as correcting a typographical error or adding a clearer explanation without changing the substance of what is described — may be made without advance notice.

The "Last Updated" date shown at the top of this page indicates when the current version of the Jolipark Privacy Policy was published. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not accept the updated policy, you should close your Jolipark account before the effective date.

If you have questions about this Privacy Policy, concerns about how Jolipark is handling your personal data, or requests to exercise your rights under the Data Privacy Act of 2012, please contact us using any of the following methods:

• Email (preferred): support@jolipark.com — Please use the email address registered to your Jolipark account so we can verify your identity before processing any data requests.
• Live Chat: Available through your logged-in Jolipark account for general privacy questions and initial guidance on submitting formal data requests.
• Written Correspondence: Addressed to the Jolipark Data Privacy Officer at the registered business address available in the platform's legal documentation section.

Jolipark acknowledges all privacy-related correspondence within three business days. Formal data subject access requests and rights exercise requests are processed within 30 calendar days from receipt of a verified request, in line with NPC guidelines under RA 10173.

If you are not satisfied with how Jolipark has responded to your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines through its official complaint channels.